Bus Ride Basics

Welcome to Bus Ride Basics!

Simple ways to keep you safe when riding with us.

Maintaining a safe public transportation experience is critical to meet the needs of our customers. Here are basic precautions LBT is taking during this time, as well as what you can do to help your community stay safe

Coronavirus Safety Basics

APTA Safety Alliance

We’re protecting each other.

LBT is part of the APTA Safety Alliance which aims to keep you safe while riding. APTA’s Health and Safety Commitments Program is the public transportation industry’s overarching pledge to passengers that our systems are operating safely as North America recovers from the COVID-19 pandemic, reinforcing many of the measures we’ve already had in place. 

Protect your face, protect your city

The City of Long Beach is requiring all customers to wear face coverings when riding the bus. Please make sure your mask or cloth covering is pulled securely over your nose and mouth.

Safety basics before and after you board

LBT reminds you that we are still practicing social distancing. 
When riding LBT for necessary reasons, maintain space between you, your fellow customer, and the operator whenever possible.

Our basic procedures to keep you safe.

Our daily routine includes thorough cleaning of our bus interiors, including surfaces customers come in contact with the most. These surfaces include:

Handrails, pull cords and seats.
Doors, window frames, stanchions and panels.
Operator compartments.

Skip a seat, skip a row and stop the spread!

Stand or sit at least six feet away from other people when waiting at a bus stop.
Maintain empty seats between you and fellow customers when possible (in front, behind, and to the side).
Do not crowd bus doors, and keep your distance from customers boarding and exiting the bus.

Safety basics for riding the bus.

Maintain empty seats between you and fellow riders when possible.
Wash or sanitize your hands immediately after exiting the bus.
Do not ride Transit if you are showing symptoms or feeling sick.

How to Pay for Your Ride

Your TAP Card

Fare collection has resumed on board all LBT buses and water taxis.

Your TAP Card is how you pay for bus service.
It works like a debit card (we call it stored value).
You can also purchase single day or multi-day passes.
When you board the bus, simply wave your TAP Card in front of the blue sensor.
Purchase your TAP Card at the Transit & Visitor Information Center, or at a TAP retail location.
Top up your TAP Card at these locations, online at taptogo.net, or by phone at 866.TAPTOGO.
Discounted TAP Cards are available for Students, Seniors and customers with a disability.

Knowing Your Fare

Fare collection has resumed on board all LBT buses and water taxis.

To stay up to date on LBT services, sign up for text alerts with Hello LBT by texting “HELLO” to 833.545.0528.

How to Ride

Hailing the bus

1. Try to arrive at your bus stop 5 minutes before the scheduled arrival.

2. When you see your bus approaching, please stand as near as possible to the bus stop sign. You do not have to use gestures or hand signals to indicate to the bus operator.

3. Please do not run after a bus that is driving away from your stop. Signage on the top front of the bus shows important information: the route #, final destination, and major streets on the route.

Boarding the bus

Fare collection has resumed on board all LBT buses and water taxis. Customers must board the bus through the front door.

For more tips on how to ride, visit our Customer Guide.

Exiting the bus

1. To indicate you would like to stop, press the black or yellow strips along the side of the bus, or pull the yellow cord above.

2. Please try to signal for your stop at least a half a block ahead of time.

3. Please exit through the rear door only.
To open the rear door, push the yellow strip on the door.

For more tips on how to ride, visit our Customer Guide.

Loading your bike

You are encouraged to bring your bike along for the ride.
Our front bike racks are designed to hold your bike securely during the ride.
Please inform the operator you are loading your bike upon pickup.
Always approach the bike rack from the curb side of the street.
Load your bike into the rack by following the instructions found here.
Inform the operator you’ll be unloading your bike
 as you approach your stop.
To unload your bike, follow these instructions.

If you need assistance planning your trip, you can contact our Customer Care team at 562.591.2301, Monday–Friday from 6:30 a.m. to 7:30 p.m. and weekends from 8 a.m. to 5 p.m.

You can get in-person help at the Transit & Visitor Information Center in downtown Long Beach, Monday –Friday from 7 a.m. to 6 p.m. and weekends from 8 a.m. – 5 p.m.

Call us: (562) 591-2301

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