What to Know Before You Board LBT’s Water Taxis

• Credit card or passes purchased on the RideLBT app only.
• If you plan on paying with the RideLBT app, please note that each mobile ticket will need to be activated individually when boarding.
• DO NOT ACTIVATE YOUR MOBILE TICKET UNTIL YOU’RE ON THE BOAT to avoid the pass timing out.
• The water taxi crews are unable to process refunds or adjust tickets. For any requests, please call LBT’s Customer Care team at 562.591.2301.
• AquaLink boarding begins 15 minutes prior to departure times. Please plan to arrive at least 20 minutes before your planned departure time.
• AquaBus boarding begins 10 minutes prior to departure times. Please plan to arrive at least 10 minutes before your planned departure time.
• Boarding is on a first come, first board basis and boats often meet full capacity.
• Service is subject to weather conditions. To confirm if service is operating, please call Customer Care at 562.591.2301 or check LBT’s Twitter for more information.
• Strollers, bikes and wheelchairs are welcome aboard both vessels. However, space is limited on the AquaBus.
• When bringing a bike on board AquaLink, check out this how-to video.
• Food and beverages are available for purchase on the AquaLink.
• Service animals are permitted aboard water taxis. Companion animals are also permitted aboard if they are secured in an appropriate carrier.