Regulatory Compliance and Civil Rights
The purpose of the Office of Regulatory Compliance and Civil Rights is to manage, coordinate and implement federal civil rights programs in accordance with federal regulations, provide technical assistance to Long Beach Transit stakeholders for compliance with these federal programs, all applicable policies, and laws in order to accomplish the agencyās goals.
The Regulatory Compliance and Civil Rights Officer (RCCRO) is responsible for directing and overseeing the regulatory compliance for the following programs: Disadvantaged Business Enterprise (DBE), Small Business Enterprise (SBE), Title VI (part of the Civil Rights Act of 1964), Equal Opportunity Program (EEO) (Title VII of the Civil Rights Act), and Americans with Disabilities Act of 1990 (ADA).
āNo persons in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistanceā
ā United States Department of Justice, Title VI of the Civil Rights Act of 1964
Americans with Disabilities Compliance
The Americans with Disabilities Act of 1990 (ADA)Ā prohibits discrimination and ensures equal opportunity and accessĀ for persons with disabilities.Ā The Regulatory Compliance and Civil Rights Officer (RCCRO) assists in compliance oversight under ADA federal regulations 49 CFR PartsĀ 27,Ā 37,Ā 38Ā andĀ 39. This includes ensuring that ADA guidelines are consistently followed and applied.
To file an ADA or accessibility complaint regarding LBTās programs or services or to request a Reasonable Modification, please contact LBTās Customer Care at 562-591-2301 or email us. All comments will be logged, investigated and a response provided.
For additional support regarding ADA compliance, please read ourĀ ADA Notice, or call Customer Care at 562.591.2301.
Equal Employment Opportunity Compliance
The Federal Transit Laws,Ā 49 U.S.C. 5332(b), provides that āno person in the United States shall on the grounds of race, color, religion, national origin, sex, or age be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any project, program or activity funded in whole or in part through financial assistance under this Act.āĀ This applies to employment and business opportunities and is considered to be in addition to the provisions of Title VI of the Civil Rights Act of 1964.
The Regulatory Compliance and Civil Rights Officer (RCCRO) assists in the compliance oversight for LBTās EEO Program in accordance with FTA requirements under FTA EEO Circular (Ā 4704.1A), also seeĀ LBTās EEO policy statement.
For questions regarding compliance, contact LBTās Customer Care team at 562.591.2301.
Title VI Compliance and Complaint Process
Title VI of the Civil Rights Act Title VI, 42 U.S.C. § 2000d et seq, was enacted as part of the Civil Rights Act of 1964. It prohibits discrimination on the basis of race, color and national origin in programs and activities receiving federal financial assistance.
Compliance with Title VI of the Civil Rights Act of 1964 is a federal mandate for all agencies providing public services. Title VI applies to all aspects of the services provided by LBT, which are required to be provided without regard to race, color or national origin. In addition, agencies must also comply with Executive Order 13166, āImproving Access to Services for Persons with Limited English Proficiency.ā
LBT has a Title VI Steering Committee (headed by the Title VI officer), comprised of agency department stakeholders and works to integrate program requirements when implementing fare and service changes, as well as any other areas requiring Title VI compliance. To review LBTās current Title VI Program, please visit the following link āĀ Title VI Program 2022-2025.
Notice of Public Rights under Title VI
- Long Beach Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been subjected to any unlawful discriminatory practice under Title VI may file a complaint with Long Beach Transit.
- For more information on Long Beach Transitās Title VI program, and the procedures to file a complaint, contact Customer Service at 562.591.2301 (TTY 562.599.1843), or email us.
- Complainants may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor ā TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
- If information is needed in another language, contact 562.591.2301
- Title VI Complaint forms are available upon request.
Aviso de derechos pĆŗblicos bajo el TĆtulo VI.
- Cualquier persona que crea que Ć©l o ella ha sido tratado por cualquier prĆ”ctica discriminatoria ilegal bajo el TĆtulo VI puede presentar una Queja con Long Beach Transit.
- Para obtener mĆ”s información sobre el programa de TĆtulo VI de Long Beach Transit y los procedimientos para presentar una queja, comunĆquese con Servicio al Cliente al 562.591.2301 (TTY 562.599.1843), www.lbtransit.com/contact.
- Los reclamantes pueden presentar una queja directamente ante la Administración Federal de TrĆ”nsito presentando una queja ante la Oficina de Derechos Civiles, Atención: Coordinador del Programa TĆtulo VI, Edificio Este, 5to piso ā TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
- Si necesita información en otro idioma, llame al 562.591.2301
- Los formularios de quejas del TĆtulo VI estĆ”n disponibles a pedido.
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Paunawa ng Mga Karapatan sa Publiko sa ilalim ng Title VI
- Ang Long Beach Transit ay nagpapatakbo ng mga programa at serbisyo nito nang hindi isinasaalang-alang ang lahi, kulay, at nasyonal na pinagmulan alinsunod sa Title VI ng Batas ng Mga Karapatang Sibil. Ang sinumang tao na naniniwala na siya ay nasakop sa anumang labag sa batas na diskriminasyon sa ilalim ng Title VI ay maaaring magharap ng reklamo sa Long Beach Transit.
- Para sa karagdagang impormasyon sa programa ng Title VI ng Long Beach Transit, at ang mga pamamaraan upang magsampa ng reklamo, makipag-ugnayan sa Customer Service sa (562) 591-2301 (TTY (562) 599-1843), www.lbtransit.com/contact.
- Ang mga nagrereklamo ay maaaring magreklamo ng direktang reklamo sa Federal Transit Administration sa pamamagitan ng pag-file ng reklamo sa Opisina ng mga Karapatang Sibil, Pansin: Coordinator ng Programang Pamagat VI, Silid ng Pagtatayo, 5th Floor ā TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
- Kung kinakailangan ang impormasyon sa ibang wika, kontakin ang 562.591.2301
- Available ang mga pormularyo ng Reklamo ng Titulo VI kapag hiniling.
Title VI Complaint Process
LBT is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964, as amended (āTitle VIā).
If you believe you have been subjected to discrimination under Title VI, you may file a complaint with LBT ā Attn: Title VI Complaints at 1963 E. Anaheim Street, Long Beach, CA 90813, via e-mail, or call 562.591.2301.
Title VI complaints must be filed within 180 days from the date of the alleged discrimination. LBT will investigate the complaint and will provide a determination. If you disagree with the determination, you can appeal and submit your complaint directly to:
Federal Transit Administration, Office of Civil Rights
Attention: Complaint Team,
East Building, 5th Floor ā TCR,
1200 New Jersey Ave., SE,
Washington, DC 20590
Proceso de Quejas del TĆtulo VI
LBT se compromete a garantizar que ninguna persona sea excluida de participar o negarse a los beneficios de sus servicios por motivos de raza, color u origen nacional, segĆŗn lo protegido por el TĆtulo VI de la Ley de Derechos Civiles de 1964, segĆŗn enmendada (āTĆtulo VI ā).
Si cree que ha sido objeto de discriminación en virtud del TĆtulo VI, puede presentar una queja ante LBT ā A la atención de: Denuncias del TĆtulo VI en 1963 E. Anaheim Street, Long Beach, CA 90813 o por correo electrónico, o llame al 562.591.2301.
Las quejas del TĆtulo VI deben presentarse dentro de los 180 dĆas a partir de la fecha de la supuesta discriminación.Ā LBT investigarĆ” la queja y proporcionarĆ” una determinación.Ā Si no estĆ” de acuerdo con la determinación, puede apelar y presentar su queja directamente a:
Administración Federal de TrÔnsito, Oficina de Derechos Civiles
Atención: Equipo de Quejas,
Edificio este, 5to piso ā TCR,
1200 New Jersey Ave., SE,
Washington, DC 20590
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Paraan ng Reklamo ng Title VI
Ang LBT ay nakatuon na tiyakin na walang tao na hindi kasama sa pagsali o pagtanggi sa mga benepisyo ng mga serbisyo nito batay sa lahi, kulay o bansang pinagmulan, gaya ng protektado ng Title VI ng Civil Rights Act of 1964, bilang susugan (āTitle VI ā).
Kung naniniwala ka na ikaw ay napapailalim sa diskriminasyon sa ilalim ng Title VI, maaari kang magharap ng reklamo sa LBT ā Attn: Mga Reklamo sa Titulo VI sa 1963 E. Anaheim Street, Long Beach, CA 90813 o sa pamamagitan ng e-mail sa [email protected] o tumawag sa 562.591.2301.
Dapat isumite ang mga reklamo sa Title VI sa loob ng 180 araw mula sa petsa ng di-umanoāy diskriminasyon. Susuriin ng LBT ang reklamo at magbibigay ng determinasyon. Kung hindi ka sumasang-ayon sa pagpapasiya, maaari kang mag-apela at direktang isumite ang iyong reklamo sa:
Federal Transit Administration, Office of Civil Rights
Pansin: Koponan ng Reklamo,
East Building, 5th Floor ā TCR,
1200 New Jersey Ave., SE,
Washington, DC 20590
Regulatory Compliance Resources
1. Disadvantaged Business Enterprise Regulation (49 CFR 26)
http://www.ecfr.gov/cgi-bin/text-idx?c=ecfr&tpl=/ecfrbrowse/Title49/49cfr26_main_02.tpl
2. Title VI Program ā Circular 4702.1B
http://www.fta.dot.gov/documents/FTA_Title_VI_FINAL.doc
3. Equal Employment Opportunity (EEO)
Circular FTA 4704.1A
4. Americans with Disabilities Act of 1990 (ADA)
2015 FTA ADA Circular
https://www.transit.dot.gov/sites/fta.dot.gov/files/docs/Final_FTA_ADA_Circular_C_4710.1.pdf
- http://www.fta.dot.gov/12876_3904.html
- http://www.gpo.gov/fdsys/pkg/CFR-2011-title49-vol1/pdf/CFR-2011-title49-vol1-part27.pdf
- http://www.gpo.gov/fdsys/pkg/CFR-2011-title49-vol1/pdf/CFR-2011-title49-vol1-part37.pdf
- Final Rule Adopting new accessibility standards
- http://www.fta.dot.gov/12325_5936.html
- ADA Standards for transportation facilitiesĀ http://www.access-board.gov/ada-aba/ada-standards-dot.cfm
- e. Accessibility for transportation vehicles
5. FTA ADA Circular