Long Beach Transit strives to ensure that its services are fully accessible to all of our customers, including those with disabilities. For information about our DBE programs and compliance, please visit Doing Business with Us. For any questions, please contact us.

The purpose of the Office of Regulatory Compliance and Civil Rights is to manage, coordinate and implement federal civil rights programs in accordance with federal regulations, provide technical assistance to Long Beach Transit stakeholders for compliance with these federal programs, all applicable policies, and laws in order to accomplish the agency’s goals.

The Regulatory Compliance and Civil Rights Officer (RCCRO) is responsible for directing and overseeing the regulatory compliance for the following programs: Disadvantaged Business Enterprise (DBE), Small Business Enterprise (SBE), Title VI (part of the Civil Rights Act of 1964), Equal Opportunity Program (EEO) (Title VII of the Civil Rights Act), and Americans with Disabilities Act of 1990 (ADA).

“No persons in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance”

– United States Department of Justice, Title VI of the Civil Rights Act of 1964

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity and access for persons with disabilities. The Regulatory Compliance and Civil Rights Officer (RCCRO) assists in compliance oversight under ADA federal regulations 49 CFR Parts 27, 37, 38 and 39. This includes ensuring that ADA guidelines are consistently followed and applied.

To file an ADA or accessibility complaint regarding LBT’s programs or services or to request a Reasonable Modification, please use the online customer comment form, contact LBT’s Customer Service at 562-591-2301 or do so in person at LBT Officers located at 1963 E. Anaheim St. Long Beach, CA 90813. All comments will be logged, investigated and a response provided.

For additional support regarding ADA compliance, you may contact LBT’s RCCRO at 562.489.8476 or at RCCRO@lbtransit.com.

The Federal Transit Laws, 49 U.S.C. 5332(b), provides that “no person in the United States shall on the grounds of race, color, religion, national origin, sex, or age be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any project, program or activity funded in whole or in part through financial assistance under this Act.”  This applies to employment and business opportunities and is considered to be in addition to the provisions of Title VI of the Civil Rights Act of 1964.

The Regulatory Compliance and Civil Rights Officer (RCCRO) assists in the compliance oversight for LBT’s EEO Program in accordance with FTA requirements under FTA EEO Circular ( 4704.1A), also see LBT’s EEO policy statement.

For questions regarding compliance, contact LBT’s EEO officer at 562.489.8476 or contact us.

Title VI of the Civil Rights Act Title VI, 42 U.S.C. § 2000d et seq, was enacted as part of the Civil Rights Act of 1964. It prohibits discrimination on the basis of race, color and national origin in programs and activities receiving federal financial assistance.

Compliance with Title VI of the Civil Rights Act of 1964 is a federal mandate for all agencies providing public services. Title VI applies to all aspects of the services provided by LBT, which are required to be provided without regard to race, color or national origin. In addition, agencies must also comply with Executive Order 13166, “Improving Access to Services for Persons with Limited English Proficiency.”

LBT has a Title VI Steering Committee (headed by the Title VI officer), comprised of agency department stakeholders and works to integrate program requirements when implementing fare and service changes, as well as any other areas requiring Title VI compliance.

Notice of Public Rights under Title VI

  • Long Beach Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been subjected to any unlawful discriminatory practice under Title VI may file a complaint with Long Beach Transit.
  • For more information on Long Beach Transit’s Title VI program, and the procedures to file a complaint, contact Customer Service at 562.591.8753 (TTY 562.599.1843), use our contact form, or go to our administrative office at 1963 E. Anaheim Street, Long Beach, CA, 90813.
  • Complainants may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
  • If information is needed in another language, contact 562.591.8753
  • Title VI Complaint forms are available upon request.

Aviso de derechos públicos bajo el Título VI.

  • Cualquier persona que crea que él o ella ha sido tratado por cualquier práctica discriminatoria ilegal bajo el Título VI puede presentar una Queja con Long Beach Transit.
  • Para obtener más información sobre el programa de Título VI de Long Beach Transit y los procedimientos para presentar una queja, comuníquese con Servicio al Cliente al (562) 591-8753 (TTY (562) 599-1843), www.lbtransit.com/contact, o vaya a nuestra oficina administrativa en 1963 E. Anaheim Street, Long Beach, CA, 90813.
  • Los reclamantes pueden presentar una queja directamente ante la Administración Federal de Tránsito presentando una queja ante la Oficina de Derechos Civiles, Atención: Coordinador del Programa Título VI, Edificio Este, 5to piso – TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
  • Si necesita información en otro idioma, llame al 562.591.8753
  • Los formularios de quejas del Título VI están disponibles a pedido.

សេចក្តីជូនដំណឹងស្តីពីសិទិ្ធជាសាធារណៈដែលស្ថិតនៅក្រោមចំណងជើងទីប្រាំបីនៃការផ្ទេរប្រាក់ខ្សាច់

  • ឡុងប៊ិចដំណើរឆ្លងកាត់ដំណើរការកម្មវិធីនិងសេវាកម្មរបស់ខ្លួនដោយមិនពាក់ព័ន្ធនឹងពូជសាសន៍ពណ៌និងប្រភពដើមឡើយស្របតាមចំណងជើងទី 6 នៃច្បាប់សិទ្ធិស៊ីវិល។ ជនណាដែលជឿជាក់ថាគាត់ឬគាត់ត្រូវបានគេអនុលោមតាមការអនុវត្តតាមការរើសអើងដោយខុសច្បាប់ក្រោមចំណងជើងទី 6 អាចដាក់ពាក្យបណ្តឹងទៅឡុងស៏ឆ្លងកាត់។
  • សម្រាប់ព័ត៌មានបន្ថែមអំពីកម្មវិធី Title VI របស់ឡុងចម្លងឆ្លងកាត់និងនីតិវិធីក្នុងការដាក់ពាក្យបណ្តឹងទាក់ទងមកកាន់សេវាបម្រើអតិថិជនតាមលេខ (562) 591-8753 (TTY (562) 599-1843) www.lbtransit.com/contact ឬចូលទៅកាន់ ការិយល័យរដ្ឋបាលរបស់យើងនៅឆ្នាំ 1963 E.Anheim, ឡុងប៊ិច, CA, 90813 ។
  • អ្នកដាក់ពាក្យបណ្តឹងអាចដាក់ពាក្យបណ្តឹងដោយផ្ទាល់ជាមួយរដ្ឋបាលឆ្លងកាត់សហព័ន្ធតាមរយៈការដាក់ពាក្យបណ្តឹងទៅកាន់ការិយាល័យសិទ្ធិស៊ីវិលការយកចិត្តទុកដាក់: អ្នកសម្របសម្រួលកម្មវិធីទី 6 អាគារខាងកើតជាន់ទី 5 – TCR 1200 New Jersey Ave. , SE, Washington, DC 20590
  • ប្រសិនបើត្រូវការព័ត៌មានជាភាសាផ្សេងសូមទំនាក់ទំនង 562.591.8753
  • ទម្រង់ពាក្យបណ្តឹងវេទិកា VI គឺអាចរកបានតាមការស្នើសុំ។

Paunawa ng Mga Karapatan sa Publiko sa ilalim ng Title VI

  • Ang Long Beach Transit ay nagpapatakbo ng mga programa at serbisyo nito nang hindi isinasaalang-alang ang lahi, kulay, at nasyonal na pinagmulan alinsunod sa Title VI ng Batas ng Mga Karapatang Sibil. Ang sinumang tao na naniniwala na siya ay nasakop sa anumang labag sa batas na diskriminasyon sa ilalim ng Title VI ay maaaring magharap ng reklamo sa Long Beach Transit.
  • Para sa karagdagang impormasyon sa programa ng Title VI ng Long Beach Transit, at ang mga pamamaraan upang magsampa ng reklamo, makipag-ugnayan sa Customer Service sa (562) 591-8753 (TTY (562) 599-1843), www.lbtransit.com/contact, o pumunta sa ang aming administrative office sa 1963 E. Anaheim Street, Long Beach, CA, 90813.
  • Ang mga nagrereklamo ay maaaring magreklamo ng direktang reklamo sa Federal Transit Administration sa pamamagitan ng pag-file ng reklamo sa Opisina ng mga Karapatang Sibil, Pansin: Coordinator ng Programang Pamagat VI, Silid ng Pagtatayo, 5th Floor – TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
  • Kung kinakailangan ang impormasyon sa ibang wika, kontakin ang 562.591.8753
  • Available ang mga pormularyo ng Reklamo ng Titulo VI kapag hiniling.

Title VI Complaint Process

LBT is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964, as amended (“Title VI”).

If you believe you have been subjected to discrimination under Title VI, you may file a complaint with LBT – Attn: Title VI Complaints at 1963 E. Anaheim Street, Long Beach, CA 90813 or via e-mail at RCCRO@lbtransit.com or call 562.591.8753.

Title VI complaints must be filed within 180 days from the date of the alleged discrimination. LBT will investigate the complaint and will provide a determination. If you disagree with the determination, you can appeal and submit your complaint directly to:

Federal Transit Administration, Office of Civil Rights
Attention: Complaint Team,
East Building, 5th Floor – TCR,
1200 New Jersey Ave., SE,
Washington, DC 20590

Proceso de Quejas del Título VI

LBT se compromete a garantizar que ninguna persona sea excluida de participar o negarse a los beneficios de sus servicios por motivos de raza, color u origen nacional, según lo protegido por el Título VI de la Ley de Derechos Civiles de 1964, según enmendada (“Título VI ”).

Si cree que ha sido objeto de discriminación en virtud del Título VI, puede presentar una queja ante LBT – A la atención de: Denuncias del Título VI en 1963 E. Anaheim Street, Long Beach, CA 90813 o por correo electrónico a RCCRO@lbtransit.com o llame al 562.591.8753.

Las quejas del Título VI deben presentarse dentro de los 180 días a partir de la fecha de la supuesta discriminación. LBT investigará la queja y proporcionará una determinación. Si no está de acuerdo con la determinación, puede apelar y presentar su queja directamente a:

Administración Federal de Tránsito, Oficina de Derechos Civiles
Atención: Equipo de Quejas,
Edificio este, 5to piso – TCR,
1200 New Jersey Ave., SE,
Washington, DC 20590

ដំណើរការពាក្យបណ្តឹងថ្នាក់ទី 6

ការឆ្លងកាត់ឡុងប៊ិចបានប្តេជ្ញាចិត្តដើម្បីធានាថាគ្មាននរណាម្នាក់ត្រូវបានគេដកចេញពីការចូលរួមឬបដិសេធនូវអត្ថប្រយោជន៍នៃសេវាកម្មរបស់ខ្លួនដោយផ្អែកលើពូជសាសន៍ពណ៌ឬប្រភពដើមឡើយដែលត្រូវបានការពារដោយចំណងជើង VI នៃច្បាប់សិទ្ធិស៊ីវិលឆ្នាំ 1964 ដែលបានកែប្រែ (“ ចំណងជើង VI “) ។

ប្រសិនបើអ្នកជឿជាក់ថាអ្នកបានទទួលរងនូវការរើសអើងក្រោមចំណងជើង VI អ្នកអាចដាក់ពាក្យបណ្តឹងទៅបណ្តឹង LBT – Attn: ចំណងជើង VI នៅឆ្នាំ 1963 E.Anheim, ឡុងប៊ិច, CA 90813 ឬតាមរយៈអ៊ីម៉ែលនៅ RCCRO@lbtransit.com ឬ ទូរស័ព្ទទៅលេខ 562.591.8753 ។

ពាក្យបណ្តឹងដែលមានឈ្មោះថា “VI” ត្រូវតែត្រូវបានដាក់ក្នុងរយៈពេល 180 ថ្ងៃគិតចាប់ពីកាលបរិច្ឆេទនៃការរើសអើង។ LBT នឹងស៊ើបអង្កេតលើពាក្យបណ្តឹងហើយនឹងផ្តល់ការប្តេជ្ញាចិត្ត។ ប្រសិនបើអ្នកមិនយល់ព្រមជាមួយនឹងការប្តេជ្ញាចិត្តនោះអ្នកអាចប្តឹងឧទ្ធរណ៍និងបញ្ជូនពាក្យបណ្តឹងរបស់អ្នកដោយផ្ទាល់ទៅ:

រដ្ឋបាលឆ្លងកាត់សហព័ន្ធការិយាល័យសិទ្ធិស៊ីវិល
យកចិត្តទុកដាក់: ក្រុមពាក្យបណ្តឹង,
អាគារខាងកើតជាន់ទី 5 – TCR,
1200 New Jersey Ave. , SE,
វ៉ាស៊ីនតោនឌីស៊ី 20590

Paraan ng Reklamo ng Title VI

Ang LBT ay nakatuon na tiyakin na walang tao na hindi kasama sa pagsali o pagtanggi sa mga benepisyo ng mga serbisyo nito batay sa lahi, kulay o bansang pinagmulan, gaya ng protektado ng Title VI ng Civil Rights Act of 1964, bilang susugan (“Title VI “).

Kung naniniwala ka na ikaw ay napapailalim sa diskriminasyon sa ilalim ng Title VI, maaari kang magharap ng reklamo sa LBT – Attn: Mga Reklamo sa Titulo VI sa 1963 E. Anaheim Street, Long Beach, CA 90813 o sa pamamagitan ng e-mail sa RCCRO@lbtransit.com o tumawag sa 562.591.8753.

Dapat isumite ang mga reklamo sa Title VI sa loob ng 180 araw mula sa petsa ng di-umano’y diskriminasyon. Susuriin ng LBT ang reklamo at magbibigay ng determinasyon. Kung hindi ka sumasang-ayon sa pagpapasiya, maaari kang mag-apela at direktang isumite ang iyong reklamo sa:

Federal Transit Administration, Office of Civil Rights
Pansin: Koponan ng Reklamo,
East Building, 5th Floor – TCR,
1200 New Jersey Ave., SE,
Washington, DC 20590