Civil Rights - ridelbt.com Long Beach Transit

Civil Rights

Long Beach Transit strives to ensure that its services are fully accessible to all of our customers, including those with disabilities. For information about our DBE programs and compliance, please visitĀ Doing Business with Us. For any questions, pleaseĀ contact us.

Regulatory Compliance and Civil Rights

The purpose of the Office of Regulatory Compliance and Civil Rights is to manage, coordinate and implement federal civil rights programs in accordance with federal regulations, provide technical assistance to Long Beach Transit stakeholders for compliance with these federal programs, all applicable policies, and laws in order to accomplish the agency’s goals.

The Regulatory Compliance and Civil Rights Officer (RCCRO) is responsible for directing and overseeing the regulatory compliance for the following programs: Disadvantaged Business Enterprise (DBE), Small Business Enterprise (SBE), Title VI (part of the Civil Rights Act of 1964), Equal Opportunity Program (EEO) (Title VII of the Civil Rights Act), and Americans with Disabilities Act of 1990 (ADA).

ā€œNo persons in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistanceā€

– United States Department of Justice, Title VI of the Civil Rights Act of 1964

Americans with Disabilities Compliance

The Americans with Disabilities Act of 1990 (ADA)Ā prohibits discrimination and ensures equal opportunity and accessĀ for persons with disabilities.Ā The Regulatory Compliance and Civil Rights Officer (RCCRO) assists in compliance oversight under ADA federal regulations 49 CFR PartsĀ 27,Ā 37,Ā 38Ā andĀ 39. This includes ensuring that ADA guidelines are consistently followed and applied.

To file an ADA or accessibility complaint regarding LBT’s programs or services or to request a Reasonable Modification, please contact LBT’s Customer Care at 562-591-2301 or email us. All comments will be logged, investigated and a response provided.

For additional support regarding ADA compliance, please read ourĀ ADA Notice, or call Customer Care at 562.591.2301.

Equal Employment Opportunity Compliance

The Federal Transit Laws,Ā 49 U.S.C. 5332(b), provides that ā€œno person in the United States shall on the grounds of race, color, religion, national origin, sex, or age be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any project, program or activity funded in whole or in part through financial assistance under this Act.ā€Ā  This applies to employment and business opportunities and is considered to be in addition to the provisions of Title VI of the Civil Rights Act of 1964.

The Regulatory Compliance and Civil Rights Officer (RCCRO) assists in the compliance oversight for LBT’s EEO Program in accordance with FTA requirements under FTA EEO Circular (Ā 4704.1A), also seeĀ LBT’s EEO policy statement.

For questions regarding compliance, contact LBT’s Customer Care team at 562.591.2301.

Title VI Compliance and Complaint Process

Title VI of the Civil Rights Act Title VI, 42 U.S.C. § 2000d et seq, was enacted as part of the Civil Rights Act of 1964. It prohibits discrimination on the basis of race, color and national origin in programs and activities receiving federal financial assistance.

Compliance with Title VI of the Civil Rights Act of 1964 is a federal mandate for all agencies providing public services. Title VI applies to all aspects of the services provided by LBT, which are required to be provided without regard to race, color or national origin. In addition, agencies must also comply with Executive Order 13166, ā€œImproving Access to Services for Persons with Limited English Proficiency.ā€

LBT has a Title VI Steering Committee (headed by the Title VI officer), comprised of agency department stakeholders and works to integrate program requirements when implementing fare and service changes, as well as any other areas requiring Title VI compliance. To review LBT’s current Title VI Program, please visit the following link – Title VI Program 2022-2025.

Notice of Public Rights under Title VI

  • Long Beach Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been subjected to any unlawful discriminatory practice under Title VI may file a complaint with Long Beach Transit.
  • For more information on Long Beach Transit’s Title VI program, and the procedures to file a complaint, contact Customer Service at 562.591.2301 (TTY 562.599.1843), or email us.
  • Complainants may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
  • If information is needed in another language, contact 562.591.2301
  • Title VI Complaint forms are available upon request.

Aviso de derechos pĆŗblicos bajo el TĆ­tulo VI.

  • Cualquier persona que crea que Ć©l o ella ha sido tratado por cualquier prĆ”ctica discriminatoria ilegal bajo el TĆ­tulo VI puede presentar una Queja con Long Beach Transit.
  • Para obtener mĆ”s información sobre el programa de TĆ­tulo VI de Long Beach Transit y los procedimientos para presentar una queja, comunĆ­quese con Servicio al Cliente al 562.591.2301 (TTY 562.599.1843), www.lbtransit.com/contact.
  • Los reclamantes pueden presentar una queja directamente ante la Administración Federal de TrĆ”nsito presentando una queja ante la Oficina de Derechos Civiles, Atención: Coordinador del Programa TĆ­tulo VI, Edificio Este, 5to piso – TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
  • Si necesita información en otro idioma, llame al 562.591.2301
  • Los formularios de quejas del TĆ­tulo VI estĆ”n disponibles a pedido.

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  • įžŸįž˜įŸ’įžšįž¶įž”įŸ‹įž–įŸįžįŸŒįž˜įž¶įž“įž”įž“įŸ’įžįŸ‚įž˜įž¢įŸ†įž–įžøįž€įž˜įŸ’įž˜įžœįž·įž’įžø Title VI įžšįž”įžŸįŸ‹įž”įž»įž„įž…įž˜įŸ’įž›įž„įž†įŸ’įž›įž„įž€įž¶įžįŸ‹įž“įž·įž„įž“įžøįžįž·įžœįž·įž’įžøįž€įŸ’įž“įž»įž„įž€įž¶įžšįžŠįž¶įž€įŸ‹įž–įž¶įž€įŸ’įž™įž”įžŽįŸ’įžįž¹įž„įž‘įž¶įž€įŸ‹įž‘įž„įž˜įž€įž€įž¶įž“įŸ‹įžŸįŸįžœįž¶įž”įž˜įŸ’įžšįž¾įž¢įžįž·įžįž·įž‡įž“įžįž¶įž˜įž›įŸįž (562) 591-2301 (TTY (562) 599-1843) www.lbtransit.com/contact.
  • įž¢įŸ’įž“įž€įžŠįž¶įž€įŸ‹įž–įž¶įž€įŸ’įž™įž”įžŽįŸ’įžįž¹įž„įž¢įž¶įž…įžŠįž¶įž€įŸ‹įž–įž¶įž€įŸ’įž™įž”įžŽįŸ’įžįž¹įž„įžŠįŸ„įž™įž•įŸ’įž‘įž¶įž›įŸ‹įž‡įž¶įž˜įž½įž™įžšįžŠįŸ’įž‹įž”įž¶įž›įž†įŸ’įž›įž„įž€įž¶įžįŸ‹įžŸįž įž–įŸįž“įŸ’įž’įžįž¶įž˜įžšįž™įŸˆįž€įž¶įžšįžŠįž¶įž€įŸ‹įž–įž¶įž€įŸ’įž™įž”įžŽįŸ’įžįž¹įž„įž‘įŸ…įž€įž¶įž“įŸ‹įž€įž¶įžšįž·įž™įž¶įž›įŸįž™įžŸįž·įž‘įŸ’įž’įž·įžŸįŸŠįžøįžœįž·įž›įž€įž¶įžšįž™įž€įž…įž·įžįŸ’įžįž‘įž»įž€įžŠįž¶įž€įŸ‹: įž¢įŸ’įž“įž€įžŸįž˜įŸ’įžšįž”įžŸįž˜įŸ’įžšįž½įž›įž€įž˜įŸ’įž˜įžœįž·įž’įžøįž‘įžø 6 įž¢įž¶įž‚įž¶įžšįžįž¶įž„įž€įž¾įžįž‡įž¶įž“įŸ‹įž‘įžø 5 – TCR 1200 New Jersey Ave. , SE, Washington, DC 20590
  • įž”įŸ’įžšįžŸįž·įž“įž”įž¾įžįŸ’įžšįž¼įžœįž€įž¶įžšįž–įŸįžįŸŒįž˜įž¶įž“įž‡įž¶įž—įž¶įžŸįž¶įž•įŸ’įžŸįŸįž„įžŸįž¼įž˜įž‘įŸ†įž“įž¶įž€įŸ‹įž‘įŸ†įž“įž„ 562.591.2301
  • įž‘įž˜įŸ’įžšįž„įŸ‹įž–įž¶įž€įŸ’įž™įž”įžŽįŸ’įžįž¹įž„įžœįŸįž‘įž·įž€įž¶ VI įž‚įžŗįž¢įž¶įž…įžšįž€įž”įž¶įž“įžįž¶įž˜įž€įž¶įžšįžŸįŸ’įž“įž¾įžŸįž»įŸ†įŸ”

    Paunawa ng Mga Karapatan sa Publiko sa ilalim ng Title VI

    • Ang Long Beach Transit ay nagpapatakbo ng mga programa at serbisyo nito nang hindi isinasaalang-alang ang lahi, kulay, at nasyonal na pinagmulan alinsunod sa Title VI ng Batas ng Mga Karapatang Sibil. Ang sinumang tao na naniniwala na siya ay nasakop sa anumang labag sa batas na diskriminasyon sa ilalim ng Title VI ay maaaring magharap ng reklamo sa Long Beach Transit.
    • Para sa karagdagang impormasyon sa programa ng Title VI ng Long Beach Transit, at ang mga pamamaraan upang magsampa ng reklamo, makipag-ugnayan sa Customer Service sa (562) 591-2301 (TTY (562) 599-1843), www.lbtransit.com/contact.
    • Ang mga nagrereklamo ay maaaring magreklamo ng direktang reklamo sa Federal Transit Administration sa pamamagitan ng pag-file ng reklamo sa Opisina ng mga Karapatang Sibil, Pansin: Coordinator ng Programang Pamagat VI, Silid ng Pagtatayo, 5th Floor – TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
    • Kung kinakailangan ang impormasyon sa ibang wika, kontakin ang 562.591.2301
    • Available ang mga pormularyo ng Reklamo ng Titulo VI kapag hiniling.

    Title VI Complaint Process

    LBT is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964, as amended (ā€œTitle VIā€).

    If you believe you have been subjected to discrimination under Title VI, you may file a complaint with LBT – Attn: Title VI Complaints at 1963 E. Anaheim Street, Long Beach, CA 90813, via e-mail, or call 562.591.2301.

    Title VI complaints must be filed within 180 days from the date of the alleged discrimination. LBT will investigate the complaint and will provide a determination. If you disagree with the determination, you can appeal and submit your complaint directly to:

    Federal Transit Administration, Office of Civil Rights
    Attention: Complaint Team,
    East Building, 5th Floor – TCR,
    1200 New Jersey Ave., SE,
    Washington, DC 20590

    Proceso de Quejas del TĆ­tulo VI

    LBT se compromete a garantizar que ninguna persona sea excluida de participar o negarse a los beneficios de sus servicios por motivos de raza, color u origen nacional, segĆŗn lo protegido por el TĆ­tulo VI de la Ley de Derechos Civiles de 1964, segĆŗn enmendada (ā€œTĆ­tulo VI ā€).

    Si cree que ha sido objeto de discriminación en virtud del TĆ­tulo VI, puede presentar una queja ante LBT – A la atención de: Denuncias del TĆ­tulo VI en 1963 E. Anaheim Street, Long Beach, CA 90813 o por correo electrónico, o llame al 562.591.2301.

    Las quejas del Título VI deben presentarse dentro de los 180 días a partir de la fecha de la supuesta discriminación. LBT investigarÔ la queja y proporcionarÔ una determinación. Si no estÔ de acuerdo con la determinación, puede apelar y presentar su queja directamente a:

    Administración Federal de TrÔnsito, Oficina de Derechos Civiles
    Atención: Equipo de Quejas,
    Edificio este, 5to piso – TCR,
    1200 New Jersey Ave., SE,
    Washington, DC 20590

    įžŠįŸ†įžŽįž¾įžšįž€įž¶įžšįž–įž¶įž€įŸ’įž™įž”įžŽįŸ’įžįž¹įž„įžįŸ’įž“įž¶įž€įŸ‹įž‘įžø 6

    įž€įž¶įžšįž†įŸ’įž›įž„įž€įž¶įžįŸ‹įž”įž»įž„įž”įŸŠįž·įž…įž”įž¶įž“įž”įŸ’įžįŸįž‡įŸ’įž‰įž¶įž…įž·įžįŸ’įžįžŠįž¾įž˜įŸ’įž”įžøįž’įž¶įž“įž¶įžįž¶įž‚įŸ’įž˜įž¶įž“įž“įžšįžŽįž¶įž˜įŸ’įž“įž¶įž€įŸ‹įžįŸ’įžšįž¼įžœįž”įž¶įž“įž‚įŸįžŠįž€įž…įŸįž‰įž–įžøįž€įž¶įžšįž…įž¼įž›įžšįž½įž˜įž¬įž”įžŠįž·įžŸįŸįž’įž“įž¼įžœįž¢įžįŸ’įžįž”įŸ’įžšįž™įŸ„įž‡įž“įŸįž“įŸƒįžŸįŸįžœįž¶įž€įž˜įŸ’įž˜įžšįž”įžŸįŸ‹įžįŸ’įž›įž½įž“įžŠįŸ„įž™įž•įŸ’įž¢įŸ‚įž€įž›įž¾įž–įž¼įž‡įžŸįž¶įžŸįž“įŸįž–įžŽįŸŒįž¬įž”įŸ’įžšįž—įž–įžŠįž¾įž˜įž”įž¾įž™įžŠįŸ‚įž›įžįŸ’įžšįž¼įžœįž”įž¶įž“įž€įž¶įžšįž–įž¶įžšįžŠįŸ„įž™įž…įŸ†įžŽįž„įž‡įž¾įž„ VI įž“įŸƒįž…įŸ’įž”įž¶įž”įŸ‹įžŸįž·įž‘įŸ’įž’įž·įžŸįŸŠįžøįžœįž·įž›įž†įŸ’įž“įž¶įŸ† 1964 įžŠįŸ‚įž›įž”įž¶įž“įž€įŸ‚įž”įŸ’įžšįŸ‚ (ā€œĀ įž…įŸ†įžŽįž„įž‡įž¾įž„ VI ā€œ) įŸ”

    įž”įŸ’įžšįžŸįž·įž“įž”įž¾įž¢įŸ’įž“įž€įž‡įžæįž‡įž¶įž€įŸ‹įžįž¶įž¢įŸ’įž“įž€įž”įž¶įž“įž‘įž‘įž½įž›įžšįž„įž“įž¼įžœįž€įž¶įžšįžšįž¾įžŸįž¢įž¾įž„įž€įŸ’įžšįŸ„įž˜įž…įŸ†įžŽįž„įž‡įž¾įž„ VI įž¢įŸ’įž“įž€įž¢įž¶įž…įžŠįž¶įž€įŸ‹įž–įž¶įž€įŸ’įž™įž”įžŽįŸ’įžįž¹įž„įž‘įŸ…įž”įžŽįŸ’įžįž¹įž„ LBT – Attn: įž…įŸ†įžŽįž„įž‡įž¾įž„ VI įž“įŸ…įž†įŸ’įž“įž¶įŸ† 1963 E. Anaheim, įž”įž»įž„įž”įŸŠįž·įž…, CA 90813 įž¬įžįž¶įž˜įžšįž™įŸˆįž¢įŸŠįžøįž˜įŸ‰įŸ‚įž›įž“įŸ… [email protected] įž¬Ā įž‘įž¼įžšįžŸįŸįž–įŸ’įž‘įž‘įŸ…įž›įŸįž 562.591.2301 įŸ”

    įž–įž¶įž€įŸ’įž™įž”įžŽįŸ’įžįž¹įž„įžŠįŸ‚įž›įž˜įž¶įž“įžˆįŸ’įž˜įŸ„įŸ‡įžįž¶ ā€œVIā€ įžįŸ’įžšįž¼įžœįžįŸ‚įžįŸ’įžšįž¼įžœįž”įž¶įž“įžŠįž¶įž€įŸ‹įž€įŸ’įž“įž»įž„įžšįž™įŸˆįž–įŸįž› 180 įžįŸ’įž„įŸƒįž‚įž·įžįž…įž¶įž”įŸ‹įž–įžøįž€įž¶įž›įž”įžšįž·įž…įŸ’įž†įŸįž‘įž“įŸƒįž€įž¶įžšįžšįž¾įžŸįž¢įž¾įž„įŸ”Ā LBT įž“įž¹įž„įžŸįŸŠįž¾įž”įž¢įž„įŸ’įž€įŸįžįž›įž¾įž–įž¶įž€įŸ’įž™įž”įžŽįŸ’įžįž¹įž„įž įž¾įž™įž“įž¹įž„įž•įŸ’įžįž›įŸ‹įž€įž¶įžšįž”įŸ’įžįŸįž‡įŸ’įž‰įž¶įž…įž·įžįŸ’įžįŸ”Ā įž”įŸ’įžšįžŸįž·įž“įž”įž¾įž¢įŸ’įž“įž€įž˜įž·įž“įž™įž›įŸ‹įž–įŸ’įžšįž˜įž‡įž¶įž˜įž½įž™įž“įž¹įž„įž€įž¶įžšįž”įŸ’įžįŸįž‡įŸ’įž‰įž¶įž…įž·įžįŸ’įžįž“įŸ„įŸ‡įž¢įŸ’įž“įž€įž¢įž¶įž…įž”įŸ’įžįž¹įž„įž§įž‘įŸ’įž’įžšįžŽįŸįž“įž·įž„įž”įž‰įŸ’įž‡įž¼įž“įž–įž¶įž€įŸ’įž™įž”įžŽįŸ’įžįž¹įž„įžšįž”įžŸįŸ‹įž¢įŸ’įž“įž€įžŠįŸ„įž™įž•įŸ’įž‘įž¶įž›įŸ‹įž‘įŸ…:

    įžšįžŠįŸ’įž‹įž”įž¶įž›įž†įŸ’įž›įž„įž€įž¶įžįŸ‹įžŸįž įž–įŸįž“įŸ’įž’įž€įž¶įžšįž·įž™įž¶įž›įŸįž™įžŸįž·įž‘įŸ’įž’įž·įžŸįŸŠįžøįžœįž·įž›
    įž™įž€įž…įž·įžįŸ’įžįž‘įž»įž€įžŠįž¶įž€įŸ‹: įž€įŸ’įžšįž»įž˜įž–įž¶įž€įŸ’įž™įž”įžŽįŸ’įžįž¹įž„,
    įž¢įž¶įž‚įž¶įžšįžįž¶įž„įž€įž¾įžįž‡įž¶įž“įŸ‹įž‘įžø 5 – TCR,
    1200 New Jersey Ave. , SE,
    įžœįŸ‰įž¶įžŸįŸŠįžøįž“įžįŸ„įž“įžŒįžøįžŸįŸŠįžø 20590

    Paraan ng Reklamo ng Title VI

    Ang LBT ay nakatuon na tiyakin na walang tao na hindi kasama sa pagsali o pagtanggi sa mga benepisyo ng mga serbisyo nito batay sa lahi, kulay o bansang pinagmulan, gaya ng protektado ng Title VI ng Civil Rights Act of 1964, bilang susugan (ā€œTitle VI ā€œ).

    Kung naniniwala ka na ikaw ay napapailalim sa diskriminasyon sa ilalim ng Title VI, maaari kang magharap ng reklamo sa LBT – Attn: Mga Reklamo sa Titulo VI sa 1963 E. Anaheim Street, Long Beach, CA 90813 o sa pamamagitan ng e-mail sa [email protected] o tumawag sa 562.591.2301.

    Dapat isumite ang mga reklamo sa Title VI sa loob ng 180 araw mula sa petsa ng di-umano’y diskriminasyon. Susuriin ng LBT ang reklamo at magbibigay ng determinasyon. Kung hindi ka sumasang-ayon sa pagpapasiya, maaari kang mag-apela at direktang isumite ang iyong reklamo sa:

    Federal Transit Administration, Office of Civil Rights
    Pansin: Koponan ng Reklamo,
    East Building, 5th Floor – TCR,
    1200 New Jersey Ave., SE,
    Washington, DC 20590