Customer Guide

How to Ride

Signs on the top front of the bus above the windshield tell you the number, the major streets the bus runs on, and the final destination of the bus. Read these signs to be sure you board the right bus. If you’re not sure, just ask the driver.

When you see your bus approach, please stand near the bus stop sign. This lets your driver know you want to catch the bus. It’s a good idea to make note of the vehicle number of the bus – it’s the painted number on the outside and inside. That number may come in handy if you need to report something about your trip.

Enter the bus through the front door. Please be sure to have the exact fare ready as you board. Our drivers carry no change. If you need to make a transfer, please see our transfer policies.

Our fare boxes accept coins (except for pennies) and dollar bills; but like the drivers, they don’t make change! After you put your money into the farebox, or TAP your pass, hold onto the handrails as you find a seat, as the bus may begin to move before you sit down. If you are a senior or disabled and need extra time boarding the bus, be sure to let the driver know.

As the bus approaches your stop, signal the driver that you want off by pressing the black or yellow strips along the side of the bus next to the window. Please give the driver enough notice so that he may make a smooth stop.

When getting off the bus, please exit through the rear door. Just push the yellow strip on the door and the doors will open. Carefully step off the bus onto the sidewalk.

In accordance with Title VI of the 1964 Civil Rights Act, Long Beach Transit is committed to ensuring that no person shall be excluded from the equal distribution of its services and amenities on the basis of race, color, national origin, language proficiency, or economic status.

Riding Tips

  • Stand back from the curb until the bus makes a complete stop.
  • When wheelchair ramp is lowered, please wait for bus operator instructions before boarding.
  • Stay behind the yellow line on the floor behind the driver at all times.
  • Board the bus in an orderly manner, using handrails for safety.
  • Never stand or sit in any of the bus stairwells.
  • Never run after a bus that is leaving a stop. If the bus has begun its departure, the bus operator cannot stop in the traffic lane to board customers
  • Have strollers folded up and ready to carry on board. Strollers must be kept out of aisles and exits. Children are not allowed in strollers while on the bus.
  • Please don’t distract the bus operator or other customers with unnecessary conversation, yelling, or causing a commotion on the bus.
  • Take a seat as quickly as possible after boarding the bus.

Exit the Bus Safely

  • Signal that you want off the bus by pulling the cord, or pressing the yellow strips along the side of the bus next to the window.
  • If you boarded with a bike, be sure to tell the bus operator you’re getting your bike before you get off the bus. Always hold the rear door open when leaving, especially for small children. Once released, the doors close automatically.
  • Please use the back door to exit whenever possible.
  • After you get off the bus, stand back and wait for the bus to leave before crossing the street.


Our fast loading, high quality Bike Racks are designed to make your transition from bike to bus fast, safe and easy. All loading and unloading of bicycles is done by the bicycle rider.


1. Prepare your bike for loading. Remove water bottles, pumps and other loose items that could fall off while the bus is in motion.

2. Inform the bus driver that you will be loading your bike. You must load your bike from the curb side, in front of the bus. CAUTION: Do not step into oncoming traffic to load your bike!

3. Squeeze rack handle up to release latch, then fold the bike rack down. Use one hand to unlatch and pull the bike rack down, so you can hold your bike with your other hand. It is not necessary to lean your bike against the bus.

4. Lift your bike onto the bike rack, fitting wheels into proper wheel slots. Please use first available slot closest to window. Each wheel slot is clearly labeled for the front wheel. NOTE: The rack operates properly even if a bicycle is loaded in the wrong direction. The purpose of the directional placement is to make the bike nearest the bus easier to unload.

5. The support arm holds the bicycle safely in place when the bus is in motion. Pull the “spring-loaded” support arm forward, over the front tire. Then, raise the arm so the hook rests at the top of the front wheel.


1. Inform the bus driver you will be unloading your bike as you approach your stop. Use the front door to exit the bus. Unload your bike from in front of the bus or from the curb. CAUTION: Do not step into oncoming traffic to unload your bike!

2. Raise the support arm off the tire. The spring-loaded support arm automatically folds down to a secure position.

3. Lift your bike out of the Bike Rack.

4. If there are no bikes on the rack and no one else is waiting to load their bike raise the Bike Rack up and it will lock in place, secure with the front mounting bar.

5. Move away from the bus to the curb after unloading your bike and carefully observe traffic before riding.


We’re dedicated to connecting you to your destination and giving you a smooth, safe and secure ride.
Long Beach Transit works closely with the Long Beach Police Department to keep buses and stops safe. We have a dedicated team of LBPD officers trained to assist with transit situations.

In addition to LBPD, we also have a team of Transit Ambassadors. These uniformed security officers ride our buses and patrol stops to assist customers and enhance security. We’re here to help.

Always remember, if you see something, say something. To report an issue, please contact us.

Code of Conduct

Long Beach Transit (LBT) provides valuable transit connections between customers and the cities we serve. We want all customers to have their best ride when they board our buses and water taxis, getting to and from their destination in the most enjoyable way possible.

To enhance the experience of riding with LBT, the Board of Directors adopted a Customer Code of Conduct to outline expected behaviors for anyone using LBT services.

The following list of behaviors applies to all public and non-public areas of LBT property. Actions deemed “bad behaviors” are defined as conduct prohibited on, at, or in all LBT properties.

Download the PDF

Animals aboard LBT

Just because it’s cute, doesn’t mean it can come aboard.

Bad Behavior

1.1 Bringing prohibited animals without placing them in a carrier. Emotional support, therapy, comfort and companion pets are not considered service animals and therefore must be kept in a carrier when on LBT property. Bringing carriers that block the aisle or doorway. All pet carriers must be rigid and have locks or latches.

Best Behavior

We love service animals as permitted by the Americans with Disabilities Act and all other applicable state and federal laws. As long as these pets are under control and accompanied by an individual with a disability or a person responsible for training the animal, they’re welcome aboard.

Solicitation aboard LBT

We’ll take you to the store, but we’re not a marketplace.

Bad Behavior

2.1 Engaging in unauthorized commercial activity. LBT must grant expressed written permission for anyone to sell goods or services, or solicit money.

2.2 Giving commercial handbills or flyers to bus operators or customers.

Best Behavior

Our clean, safe and comfortable buses are perfect for conversation, reading books on marketing, creating a new slogan, or brainstorming new business ideas. We’re a place for thinking,not selling.

Conduct aboard LBT

Common sense for the common good.

Bad Behavior

3.1 Spitting, urinating, defecating.

3.2 Littering.

3.3 Bringing commercial or large-sized carts or dollies on LBT properties unless collapsed, securely held and not blocking walkways.

3.4 Roller skating, rollerblading, or skateboarding.

3.5 Indecent exposure.

3.6 Lewd acts.

3.7 Other disorderly conduct that prevents customers and employees from comfortably using LBT property and stations for their intended purpose.

3.8 Stealing from or purposefully damaging LBT property and stations.

3.9 Not securely holding strollers or small carts.

3.10 Blocking aisles or walkways with strollers or small carts.

Best Behavior

Bring your personal belongings on the bus, just make sure they’re not on any seats or blocking the walkway. After that, sit back and admire the beautiful views and diverse communities we serve.

Fares aboard LBT

Turns out, you can put a price on an amazing public transportation experience.

Bad Behavior

4.1 Refusing to pay a fare, or show specific fare media to an LBT employee or transit enforcement officer.

4.2 Misusing fare media.

4.3 Distributing or selling counterfeit or stolen fare media.

Best Behavior

Obtain a TAP Card, download the Token Transit app, or gather your Washingtons with exact change together to make sure you board our vehicles hassle-free.

Ingestibles aboard LBT

We’re talking food, drink, alcohol, and drugs.

Bad Behavior

5.1 Bringing open food or beverage containers onto vehicles. (If your beverage has a lid or a seal, we’re okay with it. Just make sure to close it up when you’re not drinking it.)

5.2 Bringing open containers of alcohol, except in designated areas on certain water vessels.

5.3 Smoking tobacco or other substances, or using e-cigarettes or vaporizers.

5.4 Using any controlled substance.

Best Behavior

Long Beach is full of amazing restaurant and bar experiences. Check the LBT service map and plan a delicious night out with your friends.

Noise aboard LBT

We can hear you.

Bad Behavior

6.1 Inappropriate use of audio devices. Your music, podcasts, games, and children’s choir recitals are yours alone to enjoy and must not be audible to other customers.

6.2 Engaging in boisterous, unreasonably loud or otherwise disorderly conduct, including loud cell phone conversations.

6.3 Causing disruptive sounds, such as language and noise that is abusive, loud, violent, threatening, or inebriated.

Best Behavior

The bus is not a library. So feel free to have a normal conversation with your friends, family, and seatmates. Here, we’ll give you a topic: L.A. traffic.

Boarding, Riding, Exiting LBT

How to make your way on and off LBT.

Bad Behavior

7.1 Remaining aboard when not allowed. Do not stay on after a vehicle has completed its route and customers have been told to exit, or when a vehicle enters a garage or other area off-limits to the public.

7.2 Entering an LBT vehicle after being told not to do so by authorized personnel. Remaining on properties, vehicles, or water vessels if banned from those premises.

7.3 Entering, exiting, or passing through any emergency doors in non-emergency situations.

7.4 Entering the operator’s seat of any vehicle or water vessel in non-emergency situations.

7.5 Boarding through the rear exit door, unless told to do so by authorized personnel.

7.6 Standing in front of the yellow line at the front of a vehicle near the operator’s seat.

7.7 Assault or threat of assault.

7.8 Willful hindering or disturbing the operation, operator, or customers.

7.9 Fighting.

7.10 Harassing, threatening, following or stalking LBT customers and employees.

7.11 Avoiding or interfering with security measures, such as video cameras or metal detectors.

Best Behavior

The bus is a great place to catch up on homework, read a book, or text a friend. It’s a place to set an intention for the day to come, or wind down after a productive afternoon. It’s a temporary, harmonious community that thrives with your full cooperation.

Weapons aboard LBT

Please keep our buses weapon free.

Bad Behavior

8.1 Using a match, lighter, or torch.

8.2 Carrying an explosive, acid, or flammable liquid.

8.3 Bringing any dangerous items, including: destructive devices, hoax devices, toxic or poisonous substances, containers of caustic materials, unsecured fishing rods with exposed hooks or lures, sheet glass, and other sharp objects.

8.4 Bringing any dangerous weapon, including firearms.

Best Behavior

If you want to play with something sharp, how about your mind? Can you finish a crossword puzzle by the time you reach your destination?

Other Public Offenses

Covering the rest of our bases.

Bad Behavior

9.1 LBT expressly prohibits all acts or omissions which are considered public offenses as defined in the California Penal Code, Vehicle Code, Health and Safety Code, Welfare and Institutions Code, or any other statute, and to which a penalty is attached that includes either fine, incarceration, or both.

9.2 Persons who are cited or arrested for any public offense on LBT property and stations are automatically expelled from access to the service for 24 hours from the time of arrest or citation. Unauthorized re-entry onto LBT property and stations following such an expulsion may result in an arrest for trespass.

Best Behavior

At the end of the day, follow the golden rule: Do unto others as you would have them do unto you to create a great experience for everyone.

If you need assistance planning your trip, you can contact our Customer Care team at 562.591.2301, Monday–Friday from 6:30 a.m. to 7:30 p.m. and weekends from 8 a.m. to 5 p.m.

You can get in-person help at the Transit & Visitor Information Center in downtown Long Beach, Monday –Friday from 7 a.m. to 6 p.m. and weekends from 8 a.m. – 5 p.m.

Call us: (562) 591-2301

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