Meet Thelma Zaras-Medrano

Thelma Zaras-Medrano has been an important part of Long Beach Transit (LBT) for the past 20 years. She began her journey as a Customer Care Agent, helping customers plan their trips and sharing information about LBT’s services. She was later promoted to Customer Care Lead, and most recently, she’s taken on the role of Customer Care Supervisor! 

Thelma’s favorite part of the job is meeting people and giving back to the community she grew up in. “I was born and raised in Long Beach and actually took the bus growing up. It’s special to now work for the company that once helped me get around—and now I get to help others do the same. Over the past 20 years, I’ve seen this company grow in amazing ways, and I’ve loved meeting all the new faces who’ve joined the team,” she shared. 

From being a longtime rider to now leading the Customer Care team, Thelma has learned the ins and outs of using transit with ease. “If I had to give someone advice on using the bus for the first time, I’d say call our Customer Care line so we can help you plan your trip—or come visit us in person at our Transit & Visitor Information Center at First St. and Pine Ave. in Downtown Long Beach,” she said.

When Thelma isn’t helping customers navigate the city, she enjoys spending time outdoors hiking and camping or simply relaxing at home with her family. 

Are you interested in serving your community like Thelma? LBT’s Customer Relations and Communications department is currently hiring for a Customer Care Agent and a Customer Relations Manager. To learn more about these opportunities and other open positions, visit ridelbt.com/careers. 

Thank you, Thelma, for all you do for LBT and our community!